At ZeaViva, customer satisfaction is important to us.
Returns
You may request a return within 7 days of receiving your order if:
- You received the wrong product.
- The product arrived damaged.
- The product is defective.
To request a return, please contact us with your order number and supporting photos.
Non-Returnable Items
For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless they are damaged or defective upon arrival.
Refunds
Refunds may be approved if:
- The wrong product was delivered.
- The product was damaged during shipping.
- The product is unavailable after payment.
Once approved, refunds will be processed within 5–10 business days.
Easypaisa Payments
Refunds for prepaid Easypaisa orders will be sent back to the original payment account or another verified account provided by the customer.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been shipped, cancellation may not be possible.
Contact Us
For return or refund requests, please contact our customer support team with your order number and details of the issue.